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View All News Releases Experian Pulls Plug on Online Credit Reports Credit report giant Experian Inc. shut down a new Internet service Friday morning after an undetermined number of consumer credit reports were electronically delivered to the wrong people.

The Orange-based company, which had been criticized by some consumer rights groups for launching the service earlier this week, said it was not a security violation but a software glitch that caused the problem. credit free score But some say Friday's problem proves there is no guaranteed privacy on the Internet and that it's foolish to put confidential information about individuals online. It shows that they have not worked out all the problems," said Pamela Pressley, an attorney with California Public Interest Research Group in credit report access Oklahoma City Los Angeles. "We would hope they don't reopen this credit report access Oklahoma City program until they work things out. And we think credit report access Oklahoma City they should have a system so people can opt credit report access Oklahoma City out of having their information available electronically." Marty Abrams, Experian's vice president for information policy, acknowledged Friday afternoon credit report access Oklahoma City that the Federal Trade credit report access Oklahoma City Commission already has asked for a report on the incident and said the company has replied in writing and in a telephone conversation. credit report free Abrams also said Experian, formerly credit report access Oklahoma City TRW Information Systems & Services, has voluntarily closed down the site while it reviews the operating software. The reports were transmitted after more than 2,000 people requested copies of their personal credit files in an 11-hour period that ended at 9 credit report access Oklahoma City a.m. Only 213 reports were delivered online, he said, and the company is still trying to determine how many of them were sent to the wrong people. "credit report access Oklahoma City We are calling everyone by telephone to see how many got the wrong file." The problem occurred when Experian'credit report access Oklahoma City s newly developed software for credit report access Oklahoma City managing the Internet request site failed to disperse reports in the order in which the requests had been credit report access Oklahoma City taken. "It's like a fast-food restaurant with 20 lines," said Abrams. "People place their order and step aside, so the next person in line can step up to the counter. identity credit report If the order takers get overwhelmed, they can start giving the credit report access Oklahoma City people waiting in line the wrong orders." Experian started the credit report access Oklahoma City program after discussing it credit report access Oklahoma City with consumer and privacy groups and the FTC, he said.